We hope you are completely satisfied with your purchase of this sofa. If you are not satisfied with the product, Prestige Living Sofa LLC offers a return service, even if the product has been opened. Please read the following terms carefully before returning the product:
- Return Period
You may apply for a return within 30 days of receiving the product.
- Return Conditions
The product can be returned even if it has been opened, but it must be in its entirety and free from any man-made damage.
Please retain any accompanying accessories, instruction manuals, and packaging boxes and return them together.
- Return Process
Please contact customer service through the following methods to apply for a return and obtain return authorization:
Email: help@prestigelivingsofa.online
Provide your order number and the reason for the return.
Address: 30951 HANOVER LANE APT 3310 MENIFEE CA 92584
- Refund Method
Once we receive the returned product and confirm it meets the return conditions, we will refund your payment via the original payment method within 7 business days.
The refund amount is the product purchase price, excluding shipping fees (unless the product has a quality issue).
- Notes
To ensure a smooth return, please use a reliable courier service and keep the tracking number.
We recommend contacting customer service before returning the product for complete guidance and to ensure fast processing.
At Prestige Living Sofa LLC, your satisfaction is our promise. Whether opened or unopened, we want you to shop with confidence and enjoy a comfortable life.